Bell Sympatico had one weakness
Created on: September 15th, 2007
I was trying to set up a sympatic e-mail account for my parents, but sympatico's self care site servers were down for the past week....thus began my saturday.....being booted from various support chats, despite my normally polite nature...then I lost it
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This person was either from India and didn't have a clue as to what you were saying, or they were afraid they would get in trouble if they talked back to you in case someone from management was monitoring their support session. That's how it is. Take comfort in knowing the people on the other end have it much worse than you do, spending their weekends in a call center doing tech support, being repeatedly disrespected by customers and likely their management.
Welcome to the west, the land of opportunity. If I fail to meet my job requirements, I get fired. If you accept a job and its responsibilities and you can't handle it thats your fault...if you don't like it, get a new one. No one's holding a gun to their head to keep this job, and lord knows we've all had to do things to make ends meet. Incompetence does not make ends meet.
I pay $40/mo to be disrespected because I don't want to be disrespected by rogers/yahoo. Its time we stand up for ourselves.
"Incompetence does not make ends meet." Sadly, in the world of major phone/ISP support, it certainly does. Employee performance is typically measured purely on statistics - how long it took them to get you off the phone/out of the chat room, and if they remained neutral and branded the company x number of times. Oftentimes they aren't encouraged to resolve problems as a result.
Yes, you're right. Any customer service is based on how quick they can pass the buck, but does it make it right? And how much volume do you think Sympatico Tech Support gets on a Saturday night in contrast to the weekday? Its our fault for accepting this behavior from conglomerates. Lets bring attention to this and make major ISPs work for their money again.
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